Refund and Returns Policy
We want you to feel completely satisfied with your purchase. If you’re not happy with your order, our refund and returns policy is here to help.
Return Conditions
You may request a return or exchange for a product within 14 days of receiving it. To qualify for a return, the product must: Be complete and unused. Be in its original packaging, undamaged. Products that are damaged, missing parts, or have altered packaging cannot be returned. However, if the product falls under distance consumer purchases, partial refunds may apply to cover depreciation.
Return Costs
The cost of returning the item will be covered by the buyer.
Partial Refunds
Please note that reduced refunds may apply in the following cases:
- If the returned product is incomplete or damaged.
Important Details for Your Return Request
To process your return efficiently, include the following details:
- Order number and/or invoice number.
- (Optional) Proof of prior contact regarding the return.
Return Address
Ceresstraat 13
4811 CA Breda
Refund Timeline
Refunds will be processed within 14 days of receiving the returned product, provided it meets the return conditions.
For any questions, feel free to contact our support team.
